My Stream+ Remote Control is Operating Erratically (CM-7600)

If you have to point the remote control at the front of the STREAM+, then it is likely that the Bluetooth connection has failed. To reconnect the remote via Bluetooth see FAQ: My remote control only works if pointed directly at the Stream+.

To see all FAQ’s for the Stream+ click here.

If you are connecting your Stream+ to a home theater/AV receiver with the HDMI cable, and you experience remote control issues, or phantom operation, but then if you connect Stream+ directly to a TV it operates correctly--the issue may stem from an interaction with CEC signals. A CEC interaction with your TV could also create erratic remote control functions. Consumer Electronics Control CEC is a feature of HDMI designed to allow users to command and control devices connected through HDMI cables.

Turning off the CEC in your Stream+

  • Press the home button on your remote control.
  • Navigate down to settings and select it. 
  • Navigate down to HDMI and select it.
  • Turn off HDMI CEC and CEC volume control(the switch should be gray/white, not green).
  • Press the home button to exit settings.
  • Now you can try testing your system again. 
  • You may need to disconnect the Stream+ from power.
  • Reconnect power to the Stream+ and then after it boots up you can test remote operations again.
  • You may need to try disabling the CEC feature in the AV receiver as a test.
  • You may need to try disabling the CEC feature in the TV as a test. 
  • Some manufacturers use a proprietary name instead of CEC in their menu. e.g. Sony calls it Bravia Sync. See list of additional names used by some of the major TV manufacturers below.

Remote Control Factory Reset

  •  Press home and 0 buttons on your remote for longer than 4 seconds. The red LED stays ON while pressing home and 0 buttons.
  • The remote blinks 3 times to confirm that it is deleting the existing pairing table and TV & Audio IR setting.
  • When remote factory reset is completed the LED goes OFF, and the remote works only in IR mode to command the Stream+ meaning you need to point the remote at the front of the Stream+.
  • Now you need to un-pair the remote.
  • Please go to Settings>Channel Master Remote>Un-pair>OK. At this point the Channel Master Remote disappears from the menu.
  • Go back to Settings>Add Accessories. Now you are in the remote pairing screen and you will need to press the home and OK buttons until the red light on the remote begins to blink. It is now in pairing mode.
  • Once you see Channel Master Remote at the top of the window select it with the OK button. This could take about ~20 to 90 seconds.
  • On screen you'll see Connecting to Channel Master Remote.
  • Then you'll briefly see Paired at the top/right of the screen.
  • You'll see Channel Master Remote Connected and it will once again be populated in the settings menu. 
  • It could take another few seconds to pair via Bluetooth and you could see Connecting to Channel Master Remote message again.
  • You should now be able to command your Stream+ via Bluetooth.

HDMI-CEC allows devices connected to your TV through the HDMI cable to communicate back and forth with your TV. The devices can have some control over the TV, and the TV can have some control over the devices. This means you could control your Blu-ray player through your TV remote, for example. Or devices can automatically change your TV’s input when they need to do something. This interaction can be problematic in some instances and must be turned off. 


HDMI-CEC Trade Names

You often won’t see HDMI-CEC listed in your TV menu. Instead, you’ll see a branded trade name. These names all refer to HDMI-CEC, and you’ll need to know the name that your manufacturer uses so you can hunt down and enable/disable the HDMI-CEC option on your TV.

  • AOC: E-link
  • Hitachi: HDMI-CEC
  • LG: SimpLink
  • Mitsubishi: NetCommand for HDMI
  • Onkyo: RIHD (Remote Interactive over HDMI)
  • Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
  • Philips: EasyLink
  • Pioneer: Kuro Link
  • Runco International: RuncoLink
  • Samsung: Anynet+
  • Sharp: Aquos Link
  • Sony: BRAVIA Sync
  • Toshiba: CE-Link or Regza Link
  • Vizio: CEC
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