My Stream+ turns on my TV when I'm not watching TV! CM-7600

There have been reports of customers' TV being turned on while they were away from the TV. This could be related to your Stream+.

You can find the instruction to turn  the Consumer Electronics Control (CEC) off in your Steam+ here

If you continue to have 'phantom' operation of your TV or Stream+, try turning the CEC off in your TV. We cannot provide the instruction for your TV, but it is usually quite simple to find this in you TV menu system. This option will be found in your TV’s menu, options, setup or settings. Use the TV remote to access the settings menu and look for the CEC control. Not all TV brands will actually use the name/acronym 'CEC'. The last paragraph in this article address the differing names used. 

You may also want to look at your TV’s instruction/user manual or just try performing a web search for the model of your TV and “Enable or Disable HDMI-CEC.”

HDMI-CEC allows devices connected to your TV through the HDMI cable to communicate back and forth with your TV. The devices can have some control over the TV, and the TV can have some control over the devices. This means you could control your Blu-ray player through your TV remote, for example. Or devices can automatically change your TV’s input when they need to do something. This interaction can be problematic in some instances and must be turned off. 

HDMI-CEC Trade Names

You often won’t see “HDMI-CEC” listed in your TV menu. Instead, you’ll see a branded “trade name.” These names all refer to HDMI-CEC, You’ll need to know the name your TV’s manufacturer uses so you can hunt down and enable the HDMI-CEC option on your TV.

  • AOC: E-link
  • Hitachi: HDMI-CEC (Thank you, Hitachi!)
  • LG: SimpLink
  • Mitsubishi: NetCommand for HDMI
  • Onkyo: RIHD (Remote Interactive over HDMI)
  • Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
  • Philips: EasyLink
  • Pioneer: Kuro Link
  • Runco International: RuncoLink
  • Samsung: Anynet+
  • Sharp: Aquos Link
  • Sony: BRAVIA Sync
  • Toshiba: CE-Link or Regza Link
  • Vizio: CEC
Have more questions? Submit a request