If you are connecting your Stream+ to a Home Theater/AV Receiver with the HDMI cable and you experience remote control issues or phantom operation, but then if you connect Stream+ directly to a TV it operates correctly, the issue may stem from an interaction with CEC signals. A CEC interaction with your TV could also create erratic remote control functions. HDMI-CEC allows devices connected to your TV through the HDMI cable to communicate back and forth with your TV. The devices can have some control over the TV and the TV can have some control over the devices. This means you could control your Blu-ray player through your TV remote, or devices can automatically change your TV’s input when they need to do something. This interaction can be problematic in some instances and must be turned off. Try the following instruction as a test. Consumer Electronics Control (CEC) is a feature of HDMI designed to allow users to command and control devices connected through HDMI cables.
Turning off the CEC in your Stream+
- Press the Home button on your remote control then navigate to Settings>HDMI and select it.
- Turn off HDMI CEC and CEC Volume Control(the switch should be gray/white, not green).
- Now you can try testing your system again.
- You may need to disconnect the Stream+ from power.
- Reconnect power to the Stream+, then after it boots up test remote operations again.
- You may need to try disabling the CEC feature in the AV Receiver(if using) as a test.
- You may need to try disabling the CEC feature in the TV(if using, see below for addition info) as a test.
HDMI-CEC Trade Names
You often won’t see HDMI-CEC listed in your TV menu. Instead, you’ll see a branded trade name. These names all refer to HDMI-CEC, You’ll need to know the name your TV’s manufacturer uses so you can hunt down and enable/disable the HDMI-CEC option on your TV.
- AOC: E-link
- Hitachi: HDMI-CEC
- LG: SimpLink
- Mitsubishi: NetCommand for HDMI
- Onkyo: RIHD (Remote Interactive over HDMI)
- Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
- Philips: EasyLink
- Pioneer: Kuro Link
- Runco International: RuncoLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync
- Toshiba: CE-Link or Regza Link
- Vizio: CEC