Recorded Programs are Missing from Recording History on the Stream+ (CM-7600)

If you notice that recorded programs are getting removed from the recording history section of your Stream+, this is likely normal operation. The recorded programs are only kept in recording history section for 1 week. All previously recorded programs are still accessible on the DVR screen. 

  • Press the DVR button on the remote.
  • On the left side of the screen, you'll see a blue vertical banner with 10 categories.
    • The first is Recent.
    • It will show tiles that represent the programs.
    • It will only show you a few recent recordings.
  • The next two, Scheduled and Series, show you information about programs that are setup to be recorded.
    • The Series row also shows tiles for Series program recordings.
    • Navigate to the right, past all of the program tiles that reference XX Recordings Scheduled.
    • Now the remaining program tiles will reference XX New recordings.
    • Navigate through that row of program tiles, and if your program is listed, select that tile.
    • Highlight Watch, and press the OK button.
    • When the play control banner disappears from the screen, press the OK button.
    • Navigate down and all of the recordings(except for the program that you are presently watching), will be listed.
    • To watch any of those recorded programs, highlight the program tile and press the OK button. 
  • The remaining 6 Categories will show you all of the recorded programs, including programs that are no longer showing in your Recording History.
  • If you did not find your program in Recent or Series row, then you'll need to look for that program in those remaining 6 rows of program tiles.
  • Navigate through each row of program tiles, and if your program is listed, select that tile.
    • Highlight Watch, and press the OK button.
    • When the play Control banner disappears, press the OK button.
    • Navigate down and highlight an episode, and all of the recordings(except for the program that you are presently watching) will be listed.
    • To watch any of those recorded programs, highlight the program tile and press the OK button. 
  • When you select a tile, you will have multiple choices. 
    • Watch, View Schedule, and Delete Recordings.
    • If you want to delete a certain episode, select Delete Recordings.
    • This will bring you to a screen that will allow you to select the episode(s) and delete it.
    • You can also delete all recordings of that series by choosing Select All Episodes.
      • This will put a √ check mark next to each listed Episode.
    • Once you have checked all of the program episodes that you want to delete, navigate right to highlight Delete and press the OK button.
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