I temporarily lost my internet connection and now my PlutoTV and other Live Channels are not in the Stream+ program guide.

First you must restore your Network, Internet connection. Remove the Stream+ from power, and when you reconnect power, it will likely reconnect automatically. 

  • Confirm that your Stream+ is indeed connected to the network/internet.
    • Press the "Home" button on your remote.
    • Navigate down to Settings and select it. 
    • The first menu option is "Network", and select it.
    • Confirm that your WIFI or Ethernet show as 'Connected'.
    • Under "Available Networks" it will list all of the WIFI routers in range. 
    • Your WIFI router name should be listed, and it should say "Connected" under that name. 
    • If you need additional help to connect your Stream+ to the internet, you can find that here.
  • Once you get your Network/Internet connected, you should get Titles and network icons for most of the channels in your TV market.
  • Allow 30 minutes for the guide to fully populate.

 

If you are missing all or most guide information follow this instruction.

  • Watch a live TV channel. 
  • Press the OK button. 
  • Navigate down to TV Options.
  • Navigate right to Settings and select it.
  • Highlight 'Channel Sources' and select it.
  • Highlight "PlutoTV", and select it. 
  • Once it shows the number of Channels, under PlutoTV, navigate right to Done and press OK.
  • If you have loaded other apps, (LiveTV, Haystack, Cumulus, etc, and they are no longer in the guide, then highlight and select that source. Then select Done.
  • The guide should begin to populate those channels. 

If you still are missing all or most guide information follow this instruction.

  •  Some channels may have been hidden.

    • While watching live TV, press the OK button on the remote control.
    • Navigate down to 'TV Options' and select it.
    • Navigate right to 'Settings' and select it.
    • Navigate to 'Customize Channel Lists' and select it.
    • As you navigate through the channels, that specific channel that you highlight will appear in a small PIP on your screen.
    • You can now 'de-select' any unwanted channels. (Blue Check mark will disappear.) 
    • If you change your mind, you can re-select that channel.
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