The Live Channels Program Guide in my Stream+ is not showing all of the channels that it scanned in.

There could be multiple reasons why you are not seeing all of you channels in the guide.

1. Program Guide is not in "All Channel" category.

  • Press the guide button. 
  • Now navigate to the left and you will see the blue guide categories banner on the left of the guide. 
  • If "All Channels" is not highlighted, you will not see all of your channels in the guide.
  • Navigate up to "All Channels" so it is highlighted.
  • Navigate right to the Live Channels program guide.
  • You should now see all channels in your guide.   

2. Some channels may have been hidden during the Channel Scan.

  • While watching a live TV, press the OK button on the remote control.
    • If all of your channels are missing, select channel 1-1 Preview channel and watch it. 
  • Navigate down to 'TV Options' and select it.
  • Navigate right to 'Settings' and select it.
  • Navigate to 'Customize Channel Lists' and select it.
    • You may need to navigate 'UP' to locate 'Customize Channel List' on the screen.
  • Navigate to 'Select Group', and select it. 
    • Now all channels should have the blue box, with a check mark in that box.
  • You can now 'de-select' any unwanted channels. (Blue Check mark will disappear.) 
  • If you change your mind, you can re-select that channel.

3. All of my TV channels are missing from the Live Channels program guide after I did a new channel scan.

  • Follow the instructions in #2 above.
  • Select all of the channels that you want to appear in your Live Channels Guide.

4. All of my PlutoTV channels have disappeared  from my Live Channels program guide. 

  • Follow the instructions in #2 above.
  • Select all of the channels that you want to appear in your Live Channels Guide.

5. If you still are missing PlutoTV guide information follow this instruction.

  • Watch a live TV channel. 
  • Press the OK button. 
  • Navigate down to TV Options.
  • Navigate right to Settings and select it.
  • Highlight Channel Sources and select it.
  • Highlight "PlutoTV" and select it.
  • Navigate right to 'Done'.
  • If you have loaded other apps, (PlutoTV, Haystack, Cumulus, etc, and they are no longer in the guide, then highlight and select that source. Then select Done.
  • The guide should begin to populate those channels. 

 

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