My DVR+ ‘Flat Thin’ remote control will no longer control my DVR+. (CM-7500XRC)

This support article is for the DVR+ original Flat Thin remote with the 4 colored buttons across the middle. (There is another support article for the CM-7500XRC2 remote, with the 4 colored buttons across the middle.)

There are various reasons why the remote control would not command your DVR+.

Most common reason for the original DVR+ would be batteries or battery contacts. This remote uses CR2032 'coin' style batteries. Depending upon the quality of the batteries and the amount of use, they may need to be replaced once or twice a year. When the batteries are good, and you press a DVR function button, the DVR+ power button on the top/Right on the remote, should shine brightly. Bright enough to see in a brightly lit room.

Some common symptoms when the coin batteries are low;
1. After the remote has not been use for some amount of time, (overnight?) you press a DVR+ button and you get no response. 
a. The red light under the DVR+ power button on the remote is very low/dim.
b. If you press the power button a number of times the red light will now shine brightly and the DVR+ will power up.
c. A similar symptom; If you press and hold down a DVR button, after a few seconds, the light will shine brightly and the remote will begin to operate normally again. 
2. After the remote has not been use for some amount of time, you press a DVR+ button and you get no response. 
a. you remove the batteries and reinsert them. Now the remote operates normally.
3. After the remote has not been use for some amount of time, you press a DVR+ button and you get no response. 
a. You measure the batteries out of the remote. Even if they measure over 3 volts, this is not a valid test. They must be tested under load.
b. Replace with good quality CR 2032 batteries like Duracell or Energizer.
c. Now the remote operates normally.
4. After the remote has not been use for some amount of time, you press a DVR+ button and you get no response. 
a. However, if you press the TV power button, that does operate your TV normally.
b. Replace the batteries. Now the remote operates the TV and DVR+ normally.

Bent side contacts in the battery compartments.
Please look at the attached images. 
The image ‘DVR+ Remote 2.1’ shows one ‘normal side contact’ and one ‘damaged contact’. 
The top compartment shows the ‘circled’ side contact" which is as it should be.
The bottom compartment has an arrow pointing to the damaged "side contact". This occurs when the battery is forced down into the compartment. 


Installing the battery correctly; The battery needs to slide into place by starting at an angle and push the edge of the battery down towards the "side contact". Then ease the battery down into the battery compartment. It should fit loosely when inserted correctly. If it is tight, and you cannot rotate it with your finger, then it was forced down flat into the compartment. When that happens, the side contact is damaged/bent down, and the battery will have intermittent or no connection to the contacts.

This damage can also cause the bent side contact to become lodged between the upper and lower (Positive and negative) parts of the battery. This causes a short and will drain both batteries. 
The contacts should both look like the circled side contact in the image of the upper compartment.

 

Customers will sometimes have more than 1 DVR+ connected in the same room/location. If both DVR+’s are powered on, if you press a button on either DVR+ remote, it will command both of the DVR+’s. In cases like this, you can change the remote command address so that you can have 1 remote, only command 1 DVR+, and the other remote, will only command the 2nd DVR+.

 

If you have tried to change the remote command address on the DVR+ and/or the Remote Control, follow the instruction below to get the DVR+ and the remote back to default control settings.
1. On the remote, simultaneously press and hold the "Navigate Down" and "Page up" buttons until the Power button on the remote flashes slowly 2 times. 
2. For the next step have the remote ‘pointing at’ and ‘close to’ the center front panel of the DVR+. On the remote, press and hold the "Navigate Up" and "Page Down" simultaneously until the Red Power button on the remote flashes 2 times then release. 
3. Point the remote to the center of the front panel of the DVR+. Press and hold the "Page UP" and the "OK" buttons simultaneously until the Red Power button on the remote flashes slowly 2 times, then release. The remote and DVR+ should now be "Paired" and operate normally.

A rather 'rare' reason for either remote control to stop commanding your DVR+ is caused by the External Hard Drive. (EHD) This issue usually begins with intermittent long lags to obey commands. The lag can range from a few seconds to a few minutes! This issue may get progressively worse until finally, it appears that the DVR+ no longer obey's commands from the remote at all.  If this is the case you can test by following the instruction below. 

  • Unplug the DVR+ from power.
  • Now physically disconnect the EHD from the DVR+.
  • You can now reconnect the power to the DVR+ and allow it to boot up to live TV. 
  • Now test your remote commands without the EHD connected. If it still has long lag's, unplug the power from the DVR+ for a few moments and then plug the power back in. 
  • You now should have regained proper operation with remote commands.
  • Now perform a Default Factory Reset.

How to perform a Default Factory Reset;

  • Default Factory Reset;
  • Please disconnect your External Hard Drive (EHD) and WIFI adaptor prior to the Default Factory Reset. (If you are using one.)
  • Please perform a Default factory reset by pressing Menu on your remote. Then select Settings>Factory Reset>Default Factory Reset.
  • This will erase your personal settings, Series schedules, and Passwords. This will not erase your recordings. 
  • Follow the on screen prompts and allow it to boot-up to live TV.
  • Test your remote control functions.
  • Now you can reinstall your External Hard Drive and you can reinstall your WIFI adaptor.
    Begin using as normal.
  • If the DVR+ does not obey commands, then you must suspect that your EHD is going bad. 
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