My DVR+ ‘Hourglass shaped’ remote will no longer control my DVR+. CM-7500XRC2, (4 colored buttons across the top.)

There are various reasons why your DVR+ might not be obeying commands from the CM-7500XRC2 remote control. The most common issue/symptom is, it was working fine until 'Pairing' it to control your TV. (See additional details below.) 

My CM-7500XRC2 remote control worked fine until I tried to pair it to my TV. Clear all user presets and set to factory default configuration. 

  1. Press and hold the Setup button until the Power button on the remote blinks 2 times, then release.
  2. Now press 9,8,0. The Power button should blink 4 times.
  3. Press and hold the Setup button until the Power button blinks 2 times, then release.
  4. Now press 9,7,7. The Power button should blink 4 times.
  5. Test the remote operation. If still no response, proceed to #6.
  6. Repeat step 4 and test. May take up to 4 times.

A bad External Hard Drive can cause your DVR+ to have a ‘lag’ before obeying commands, or, cause it to not obey commands at all.

A rather 'rare' reason for the remote control to stop commanding your DVR+ is caused by the External Hard Drive. (EHD) This issue usually begins with intermittent 'long lags' before it will obey commands. The lag can range from a few seconds to a few minutes! This issue may get progressively worse until finally, it appears that the DVR+ no longer obey's remote commands at all.  If this is the case, you can test by following the instruction below. 

  • Unplug the DVR+ from power.
  • Now physically disconnect the EHD from the DVR+.
  • You can now reconnect the power to the DVR+ and allow it to boot up to live TV. 
  • Now test your remote commands without the EHD connected. If it still has long lag's, unplug the power from the DVR+ for a few moments and then plug the power back in. 
  • You now should have regained proper operation with remote commands.
  • Now perform a Default Factory Reset  

Default Factory Reset;

  • Disconnect your External Hard Drive and WIFI adaptor prior to the Default Factory Reset. (If you are using one.)
  • Please perform a Default factory reset by pressing Menu on your remote. Then select Settings>Factory Reset>Default Factory Reset.
  •  This will erase your personal settings, Series schedules, and Passwords. 
  • This will not erase your recordings. 
  • Follow the on screen prompts and allow it to boot-up to live TV.
  • Test the remote control functions. It should operate normally.
  • Now you can reinstall your External Hard Drive. 
  • If it operates normally, continue to use as is.
  • If it goes back to long remote control lags or no remote control functions, you must suspect the External Hard Drive is going bad. 
  • If operating normally, you can reinstall your WIFI adaptor and begin using as normal.
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