The Home and Guide buttons stopped working on my Stream+ (CM-7600 CM7600)

First try removing the power from the Stream+ for a few seconds, then reapply power and allow the Stream+ to boot back up. Now test the Home and Guide buttons again.

If you still do not have the use of the Home and Guide buttons, then you'll need to perform a Factory Data Reset. This will include reformatting your storage, which will erase any recordings on your SD Card. 

  • Press the 'Home' button on your remote to be on the Stream+ Home screen.
  • Navigate down to Settings and select it.
  • Navigate down to 'Storage & Reset', and select it.
  • Navigate down to 'Factory Data Reset' and select it.
  • Navigate down to Factory Data Reset and select it again. 
  • Navigate down to 'Erase Everything' and select it.

Details of the screens you will encounter during a Factory Data Reset.

  • You'll now see a white rectangle with a spinning wheel, 'Restarting...'
  • The screen will go to a blank black screen.
  • You will briefly see 'Erasing' on the screen.
  • You'll see 'Channel Master' on your screen.
  • You'll see Android's version of multiple spinning colored wheels.  This could take a few minutes before it boots up and leaves this screen. 
  • The next screen will show "Android"
  • Now the setup begins with "Pair your Bluetooth Remote Control", select 'Pair'.
  • The next screen asks you to press and hold the Home and OK buttons, while it searches for your remote. You can let go of the buttons when the red light on the remote begins to blink red.
  • You will see a brief message that the Channel Master Remote is connected. The red blinking on the remote will stop at this time.
  • Next screen asks if you have an Android device to set up. For this instruction, select 'NO'.
  • Next screen will list all of the nearby WIFI signals it detects. Or, it may only show your WIFI Router name. Select your router. Do not try to connect to your 'Guest' network.
  • Next you'll need to enter your WIFI router password. Note; To enter upper case letters, you can navigate to the 'UP /\' key on the keyboard, or, you can navigate to the desired letter and then press and hold the 'ok' button until that letter changes from lower case to upper case. Then press the OK button again to enter that letter.
  • Once your password is entered, navigate right to the greenish "Next" and select it.
  • After it connects, you'll see 'Connected successfully' on the screen.
  • Now it will check for any software updates. If there are updates available, it will guide you through the Software Update.
  • The next screen asks you to sign in to your Google account. For the sake of instruction brevity, please select 'Skip'. You can enter your Google password later by pressing the Home button and select 'Google Play Store'.
  • In the next screen Select 'Accept'. (Or you can read the agreement first.)
  • Next screen gives the Stream+ permission to use your location. This allows proper Guide data for your local channels.
  • Next screen asks if you like to 'Help Improve Android TV', and you can select yes or no.
  • Next screen 'Allow TV Tuner to access this device's location, select 'Allow'. 
  • Next screen is to setup your Tuner. Depending upon the software version, you might be asked to choose between TV or Cable. Choose TV. This Stream+ does not work with Cable channels.
  • Select 'Continue to start the Channel Scan. (Make certain that your antenna is connected to the Stream+ before starting the scan.
  • You'll see a screen that shows the progress of the channel scan.
  • When it completes the scan, the next screen will show you how many channels it found and added. Select 'Done'.
  • Next screen is IR Remote Control Setup. If you want the Stream+ remote to be able to turn the TV power on/off and control the volume, select Setup TV.
  • Next screen will be "Is this a [your TV brand] TV? if it is, select Yes. (If no, you can then choose your TV brand from a list.)
  • Next, Point your remote control at your TV and select 'Begin Test.
  • Next, you see 'Test Code 1/X', and select that to actually begin the code test.
  • Next 'Did the volume change?' (Did the TV volume indicator appear on the screen?) Choices are Yes, No, or Try again. For the sake of continuity in this instruction, once you see the volume indicator on your screen, select 'Yes'. (If no, it will move to the next code test)
  • If the remote was set up correctly for your TV, then navigate down to 'Next' and select it.
  • Next screen is Setup is Complete. Select "Finish".
  • Next screen is to 'Set up as OTA DVR Storage', so, select that choice. (We are assuming that you did indeed leave your SD Card in the Stream+ before starting the Factory Data Reset.)
  • Next screen, select 'Format'.
  • This may take a minute or so to complete the Formatting.
  • When it completes the formatting, you will briefly see a message at the bottom confirming that your SD Card is formatted. 
  • Next screen is 'Moving Data to [your SD Card Name] SD Card'.
  • Next screen is the Home screen and you will see a message saying 'Migrated Data to SD Card'.
  • Then 'Preparing Recommendations' appears on the screen along with a spinning circle. 
  • Next navigate and select "Live Channels".
  • You'll now go through a series of 3 screens that are for information only. Just press OK to move forward to the 4th screen, "Customize your channel lineup, and select' Get Started'.  This is going to Enable your TV Program Guide.
  • Next screen select 'TV Tuner'. then select 'Done'.
  • Now you should be seeing the Channel Guide. To move  out of the guide 'categories', and into the TV Program guide, navigate right.  You should now be able to see info for the channels in your TV Market Area. 
  • Now to confirm that your SD Card storage is installed, press the Home button on your remote.
  • Navigate down to Settings and select it.
  • Navigate down to 'Storage & Reset' and select it.
  • Select your SD card name.
  • On the top, you should see 'Eject'. That indicates that your SD Card is installed. Do not select that unless you have a reason to remove your SD Storage Card. 
  • Navigate down to the bottom and you will see the Available storage space. It will indicate a little less than the advertised storage on that SD Card. e.g. If you install a 256GB U3 SD Card, you'll likely see about 235GB available. 
  • You are now ready to use your Stream+.  remember, if you ever get to a screen where you do not know what to do and want to leave it, just press the Home button.
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