My Stream+ remote works fine until I connect it to my AV Receiver. (CM-7600 CM7600)

Remote Control issues when the Stream+ is connected to an AV Receiver;

If you are connecting your Stream+ to a Home Theater/AV Receiver with the HDMI cable, and you have issues, but, if you connect it directly to a TV it works ok, the issue may stem from an interaction with CEC signals. Try the following instruction as a test.

  • Press the Home button on your remote control.
  • Navigate down to Settings and select it. 
  • Navigate down to HDMI and select it.
  • Turn off "HDMI CEC" and "CEC Volume Control" (The switch should be white, not green.)
  • Now press the 'Home' button to exit 'Settings'.
  • Now try connecting your system again. 
  • You may need to disconnect both units from power, reconnect them to power, then after they boot up, try connecting the HDMI cable.
  • You may need to try disabling the CEC feature in the AV Receiver as a test.  

HDMI-CEC allows devices connected to your TV through the HDMI cable to communicate back and forth with your TV. The devices can have some control over the TV, and the TV can have some control over the devices. This means you could control your Blu-ray player through your TV remote, for example. Or devices can automatically change your TV’s input when they need to do something. This interaction can be problematic in some instances and must be turned off. 

 

HDMI-CEC Trade Names

You often won’t see “HDMI-CEC” listed in your TV menu. Instead, you’ll see a branded “trade name.” These names all refer to HDMI-CEC, You’ll need to know the name your TV’s manufacturer uses so you can hunt down and enable the HDMI-CEC option on your TV.

  • AOC: E-link
  • Hitachi: HDMI-CEC (Thank you, Hitachi!)
  • LG: SimpLink
  • Mitsubishi: NetCommand for HDMI
  • Onkyo: RIHD (Remote Interactive over HDMI)
  • Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
  • Philips: EasyLink
  • Pioneer: Kuro Link
  • Runco International: RuncoLink
  • Samsung: Anynet+
  • Sharp: Aquos Link
  • Sony: BRAVIA Sync
  • Toshiba: CE-Link or Regza Link
  • Vizio: CEC
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