Instructions: Forcing A Software Update

Force an update with a USB Drive.

Occasionally we find that a Forced Update/Reload of the software is needed instead of just an update. Like any computer, a file may become corrupt for some unknown reason. We’ve outlined the steps below.

For added clarity, you can watch the instructional video below.




  1. Click Manual Software Update and follow the instructions. 
  2. Insert an empty USB Flash Drive/Thumb Drive into your computer USB port. 
  3. Download the software to your computer and then to your empty USB Drive
  4. Eject the drive.

Next, to the DVR+

  1. The power adapter to the DVR+ is plugged in.
  2. Remove the external hard drive if you have one connected.
  3. Remove the WIFI adaptor, if you have one connected.
  4. Disconnect the Ethernet connector if being used.
  5. Plug the USB flash drive into a USB port on the DVR+
  6. Unplug the power from the DVR.
  7. Press and hold the power button on the front of the DVR+.
  8. Plug the power back in while continuing to hold the power button
  9. Wait until you see the lights on the front panel go from red to blue to red and then off.
  10. Once the lights go off, let go of the power button
  11. Wait for the DVR+ Flash Screen to appear on your display.
  12. Then immediately press the power button and hold it in 2 seconds and release.
  13. A gray screen will appear.
  14. Then a screen will appear that shows you the progress of the download to your DVR+/
  15. When the download is completed, the DVR+ will reboot.
  16. When it has completed turning on/booting, you can remove the USB Flash Drive.
  17. Now, if you have a wireless adaptor, you can plug that into a USB port.
  18. Follow the prompts for the wireless setup.
  19. If you are using Ethernet connection to your internet, you can plug that in now.
  20. Follow the prompts for the wired setup
  21. If you have an external hard drive/storage device, you can plug that in now.
  22. Follow the prompts for completing the setup.
  23. You should now be ready to enjoy your DVR+


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