How To Force a Software Update DVR+ (CM-7500)

Occasionally we find that a Forced Update/Reload of the software is needed instead of just an update. Like any computer, a file may become corrupt for some unknown reason. We’ve outlined the steps below.

  1. Insert an empty 2-8gb max USB flash/thumb drive into your computer's USB port. 
  2. Please download the firmware 135r onto your computer. 
  3. Now transfer the 135r download file to the empty USB flash/thumb drive, and then eject the drive from your computer.
  4. Disconnect the power cord from the back of your DVR+.
  5. Remove the external hard drive(if you're using one).
  6. Remove the Wi-Fi adaptor or Ethernet connector(which ever you're currently using).
  7. Plug the USB flash/thumb drive into a USB port on the DVR+.
  8. Press and hold the power button on the front of the DVR+.
  9. Plug the power back in while continuing to hold the power button on the front of the DVR+. You'll see the light on the front panel go from red to blue to red, then you can let go of the power button.
  10. Look up at your TV screen, and once you see the DVR+ splash screen appear immediately press the power button and hold it in until you see a solid grey screen appear(about 7-10 seconds) and then you can release the power button.
  11. After a few seconds the grey screen will change to a different screen that shows you the progress of the software download to your DVR+.
  12. When the software download is complete, the DVR+ will reboot on it's own.
  13. When it has completed turning on/booting you can then remove the USB flash drive.
  14. Next, you'll need to complete a Default Factory Reset:
    1. Please leave your external hard drive and Wi-Fi adaptor/Ethernet connector disconnected(if using either one).
    2. Please perform a default factory reset by going to: Settings>Factory Reset>Default Factory Reset.
    a. This will erase your personal settings, series schedules and passwords, but will NOT erase your recordings. 
    c. Follow the on screen prompts to setup your DVR+, and when you are prompted for the zip code please enter your current/correct zip code, and complete the rest of the setup wizard to boot-up to live TV.
    3. Now you can reinstall your external hard drive(if you're using one). 
    a. Now you can reinstall your Wi-Fi adaptor/Ethernet Connector(which ever you're using).
    4. Begin using as normal.


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