Please try re-installing fresh batteries in the remote control. The remote control requires 2 - CR-2032 type batteries. Please note that these types of batteries can go bad even when they are not installed in a device. So if you have a set laying around the house, try them but you cant be sure that they are actually good so we do recommend fresh new batteries.
When you place the batteries in the remote, please make sure that they are not snug. If they are snug and don't move around, that means they were not put in correctly. The battery will move slightly and it should be easy to remove them. Here is the secret on how to place the batteries in the remote. First, take the battery and slide it under the small metal clamp above the coil. Then lay it on top of the coil. This should allow the battery to make a positive connection. If the battery is simply placed on top of the coils, it will feel really tight and be hard to take out. This is not the correct way to use the batteries.
Please note that we see this happen a lot and do not have many actual defective remote controls. In many cases you do not realize that the batteries were not seated correctly and sometimes the remote will actually control the TV and not the DVR+(CM-7500) which can be caused by both low batteries or incorrectly inserted batteries but give you the impression that the batteries are good.
If the above quick fix steps do not work, please reset the remote to factory defaults by doing the following.
1. Press and hold the navigation pad "Down" button located below the OK button and the "Page up" button at the same time for 3 seconds. You will see the Power button on the top of the remote flash 2 times slowly. Next release the buttons and now try your remote. If step one did not work, proceed to step 2.
2. Press and hold the navigation pad "Up" button located above the OK button and the "Page Down" button at the same time for 3 seconds. You will see the Power button on the top of the remote flash 2 times slowly. Next release the buttons and now try your remote.
For the enhanced remote follow these steps.
Clear all user presets and set to factory default configuration.
- Press and hold the Setup button until it blinks 2 times, then release and press 980. The power button should now blink 4 times.
- Press and hold the Setup button until it blinks 2 times, then release and press 977. The power button should now blink 4 times.
If none of the above works, please submit an inquiry on our contact us form on our website.