Why did One of my DVR+ Scheduled Recordings Fail to Record? (CM-7500)

There are many things that can cause a recording to fail. Typically a recording will fail because of another occurrence on the DVR+ (CM-7500).

  • Lost signal or poor signal at the time of the recording.
  • Power outage at the time of the recording.
  • Someone stopped the event because of a conflict watching a different program.
  • You set a name based recording from your guide, and the TV station made a last minute program change.
  • The DVR+ (CM7500) was performing a software update or in the reboot process at the time of the recording.
  • The hard drive was in initialization mode at the time of the recording.
  • If you lose internet connection for several days guide data will switch from internet delivered to broadcaster delivered and this may or may not cause the recording to fail.

99% of the time a missed recording does not represent an issue with the DVR+ (CM-7500).  Please confirm none of the above scenarios are causing your recordings to fail before contacting customer service.

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