Why did One of my DVR+(CM-7500) scheduled recordings fail to record.

There are many things that can cause a recording to fail, typically a recording will fail because of another occurrence with the DVR+(CM-7500).  See examples below.

  • Lost signal or Poor signal at the time of the recording.
  • Power Outage at the time of the recording.
  • Someone stopped the event because of a conflict watching a different program.
  • You set a name based recording and the name of the event changed.
  • The DVR+(CM-7500) was performing a software update or in the reboot process at the time of the recording.
  • The hard drive was in initialization mode at the time of the recording.
  • If you lose internet connection for several days guide data will switch from Internet delivered to broadcaster delivered and this may or may not cause the recording to fail.

99% of the time, a missed recording does not represent and issue with the DVR+(CM-7500).  Please confirm none of the above scenarios are causing your recordings to fail before contacting customer service.

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