At times your NextGen TV Box may display an error code on your television screen. If you experience an error and see a popup on your screen with an error code, this information will help you identify the cause and show you how to troubleshoot and potentially resolve the issue.
Error Code 100: Unable to Decrypt
- Potential Cause: An issue occurred while trying to tune this encrypted channel.
- Troubleshooting Suggestions: Typically this issue can be resolved by simply changing to another channel and then going back to the channel that had an issue. If this doesn't resolve the issue, it can be related poor signal quality or an issue with the actual broadcast; check your signal quality for this particular channel and as a last resort contact the broadcaster.
Error Code 101: Unable to Decrypt
- Potential Cause: The device is unable to access the pre-loaded decryption licenses (DRM)
- Troubleshooting Suggestions: Try unplugging the device for 10 seconds or force quite the app to resolve the issue. Alternatively connect the device to the an internet connection to access this channels decryption licenses via the internet.
Error Code 102: Unable to Decrypt – Network Configuration Issue
A network issue has been detected while trying to decrypt this channel. Please check your network settings.
- Potential Cause: A network issue has been detected while trying to decrypt this channel.
- Troubleshooting Suggestions: Check your network settings. In some instances, security settings like firewalls and other network settings can cause this issue. If any network changes are made, rescan channels and trying tuning again.
Error Code 103: Unable to Decrypt – Network Latency Issue
- Potential Cause: The network connection is taking too long to respond.
- Troubleshooting Suggestions: Check the status of your internet connection and try again. If any network changes are made, rescan channels and trying tuning again.
Error Code 104: Unable to Decrypt – Server Error
- Potential Cause: This channel is currently unavailable.
- Troubleshooting Suggestions: Service is unavailable. Try tuning this channel again later.
Error Code 105: Unable to Decrypt
- Potential Cause: Issue decrypting this channel.
- Troubleshooting Suggestions: Try unplugging your device for 10 seconds and plugging it back in.
Error Code 106: Issue Verifying Service
- Potential Cause: An issue has been detected with the enhanced security features of NextGen TV.
- Troubleshooting Suggestions: Try tuning this channel again later.
Error Code 107: Broadcast IP Channel – No Internet Connection
- Potential Cause: An internet connection is required to view/access this encrypted service.
- Troubleshooting Suggestions: Connect this device to the internet to view this channel.