Unable to power-on DVR+ or get it to display on my 4K TV. (Black Screen)

If you are having issues getting your DVR+ to display on the TV screen after connection, it could be a 4K HDMI compatibility issue.  This issue typically appears immediately after connecting your DVR+ to a new 4K TV(Typically Vizio and Samsung models). Symptoms of this issue when connecting a new DVR+ to a 4K TV are a black screen and no response to the remote control.  If the DVR+ has already been already set-up and working on another TV but are upgrading to a new 4K TV, your symptoms may appear as the remote control not functioning or you may be unable to see any of the on-screen menus such as the Guide, Menu, and DVR screens.

We have implemented a fix that resolves these issues in our latest version of software.  If this is a new purchase, it is still possible that you could experience these issues because there is no a guarantee that the unit you received has been pre-installed with the newest software.  We release software frequently so not all DVR+ receivers will come with the newest software.

Here are the instructions for updating your software if you are experiencing this issue.

Options for customers with new DVR+ and 4K TV:

  • Option 1: Install the DVR+ on a non-4K TV and complete set-up wizard and connection to the internet.  After connected to the internet, go to Menu>Settings>Technical Info>Software Update>Check for download. If new software is available, the DVR+ will download and install.  Once the new software update is complete, you can now re-connect to your 4K TV and it will display on your screen.  It is recommended that you do a factory reset once the DVR+ is connected in its permanent location.  To preform a factory reset, go to Menu>Settings>Factory Reset>Default Factory Reset.
  • Option 2: Install the new software on the DVR+ using a USB flash drive.  To install the software via a USB flash drive you will need to download the software file from our website, place it on a USB flash drive and preform a forced USB update on the DVR+.  For instructions and video on how to do a forced factory reset, CLICK HERE.

Options for customers with existing DVR+ and new 4K TV:

 

  • Option 1: Install the DVR+ on a non-4K TV and ensure the DVR+ is connected to the internet.  After connected to the internet, go to Menu>Settings>Technical Info>Software Update>Check for download. If new software is available, the DVR+ will download and install.  Once the new software update is complete, you can now re-connect to your 4K TV and it will display on your screen.  It is recommended that you do a factory reset once the DVR+ is connected in its permanent location.  To preform a factory reset, go to Menu>Settings>Factory Reset>Default Factory Reset.
  • Option 2: Install the new software on the DVR+ using a USB flash drive.  To install the software via a USB flash drive you will need to download the software file from our website, place it on a USB flash drive and preform a forced USB update on the DVR+.  For instructions and video on how to do a forced factory reset, CLICK HERE.

 

 

Have more questions? Submit a request